I am sincerely sorry I did something that made you feel you have to make this communication with me.
We all mess up sometimes and often we can’t do anything to correct the wrong we do.

BUT, when you tell me what happened I promise I will do everything in my power to make it right.
So, please tell me exactly what happened and give me the opportunity to make it right.

I am in no way discouraging you to post a negative review but sincerely want to rectify any problem you experienced.

Sincerely
Rev. Reem